FAQs

(You can always shoot us an email at hello@carryacountry.com, too!)

What does Taaluma mean?

Taaluma means 'culture' in the Swahili language.  After all, that's what Taaluma Totes are all about.  They remind us there's an awesome world out there--filled with awesome cultures, people, and places--who can all be connected through a backpack.

Are there any pockets inside the tote?

Absolutely! There is a passport pocket inside the tote for your travel convenience.

When will I get my tote?

Totes will be delivered in 4-8 days in the US and 2-4 weeks overseas.  If you need it sooner for a trip or birthday, email hello@carryacountry.com and we'll do our best to hurry it your way sooner.

Where are the 3 Taaluma wristbands that were supposed to arrive with my tote?

Take a peak in the front pocket of your tote to find a Taaluma postcard along with your 3 Taaluma wristbands.

Can I cancel my order and get a refund?

Of course! Just send us an email at hello@carryacountry.com letting us know, and we'll take it from there :)

Can I exchange/return my tote?

Tote-ally!  We'll cover the extra shipping, too (in the US).  Swap or return any unused tote—no questions asked.  Just email hello@carryacountry.com for a free shipping label!

Do you ship internationally?

Yes, we ship all over the world & we'd love to get a tote on your shoulders no matter where in the world you live.  Choose your country when entering your shipping address at checkout.

Will limited edition totes be restocked?

Sorry to say it, but when they’re sold out they’re gone for good!  We travel far and wide to find the wackiest fabrics this world has to offer, but this DOES mean that we often can't find that same fabric ever again.  So if you’re eyeing down a limited edition tote, snatch it up while you can!

Can I clean my tote?

Yep!  We recommend testing your detergent/cleaner on a hidden part of your backpack first though--just to make sure it doesn't discolor.  If it looks good, spot-clean any small stains, air dry it, and you'll be totin' again in no time.

Will my tote fit a laptop? 

Yes. Totes measure about 18" x 12" x 5", and easily fit most laptops measuring 17" or less.  So whether you are using a tote for travel, class, or a weekend getaway, Taaluma Totes have your back!

Will my tote's fabric bleed?

We’ve recently beefed up our fabric tests to make sure that no fabrics will bleed. If you have an old tote with fabric that bled, PLEASE email us so we can send you a new one!

Where are the totes I saw on Shark Tank?

The totes from Shark Tank were limited edition fabrics that have all been snatched up!

Do you have wholesale totes?

To keep tote prices at their lowest, we only send totes directly to customers.

What is the best way to contact Taaluma Totes?

We spend a good portion of our time overseas in search of the world's most colorful fabrics, but we are always available through email, so shoot us an email at hello@carryacountry.com with any questions/comments!